Terms and Conditions

Introduction

Welcome to EcoSave Home Solutions. These Terms and Conditions ("Terms") govern your use of our website, communications, scheduling tools, and related services. By visiting our website, requesting information, scheduling an assessment, calling us, texting us, or using our services, you agree to these Terms.

EcoSave Home Solutions
70 Princeton St, North Chelmsford, MA 01863
Phone: (978) 414-6499
Email: contact@ecosavehomesolutions.com

If you do not agree with these Terms, please do not use our website or services.

Our Services

EcoSave Home Solutions provides home energy and home improvement services, including HVAC, heat pumps, boilers and furnaces, insulation, air sealing, solar, plumbing, electrical services, water heaters, knob and tube removal, Mass Save-related assistance, energy assessments, and related services.

Information on our website is for general informational purposes only. Actual eligibility, pricing, rebates, financing terms, schedules, project scope, and service availability may vary based on your home, location, utility provider, program rules, inspection results, contract terms, and applicable law.

Estimates, Rebates, and Financing

Any estimate, rebate amount, incentive, savings projection, financing description, or monthly payment shown on our website or discussed during an initial consultation is not a guarantee. Final pricing, savings, rebates, and financing depend on site conditions, program eligibility, lender approval, utility requirements, government program rules, available funding, and signed agreements.

Mass Save, utility, lender, tax credit, and government incentive programs are administered by third parties and may change, expire, or be denied. EcoSave Home Solutions may help customers understand and apply for available programs, but we do not control third-party approvals or program decisions.

Appointments and Property Access

When you schedule an appointment, assessment, estimate, installation, repair, or other service, you agree to provide accurate contact information and reasonable access to the property. You are responsible for ensuring that an authorized adult is available when required and that pets, hazards, and access limitations are disclosed before service begins.

We may reschedule or decline service due to unsafe conditions, incomplete information, weather, permitting issues, access limitations, or other circumstances outside our reasonable control.

Contracts and Project Terms

These website Terms do not replace any signed proposal, work order, financing agreement, rebate document, warranty, or service contract. If a signed agreement conflicts with these Terms, the signed agreement controls for that specific project or service.

Payments

Payment terms, deposits, balances, financing arrangements, cancellation terms, and refund terms will be stated in the applicable quote, invoice, proposal, work order, financing agreement, or service contract. You agree to pay all amounts due under the agreements you accept.

Communications

By contacting EcoSave Home Solutions, requesting an assessment, submitting a form, calling us, texting us, or providing your contact information, you authorize us to contact you about your inquiry, appointments, service requests, estimates, project updates, account matters, and related business purposes.

We may contact you by phone, email, text message, voicemail, or other reasonable communication methods, subject to applicable law and your communication preferences.

SMS / Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from EcoSave Home Solutions, you agree to receive SMS and MMS messages from us. Messages may include appointment confirmations, appointment reminders, service updates, estimate follow-ups, project communications, customer support messages, and promotional messages if you separately opt in to marketing communications.

Message frequency varies based on your requests, appointments, and service activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. After you reply STOP, we may send one final confirmation message to confirm that you have been unsubscribed. You can reply HELP for help or contact us at (978) 414-6499 or contact@ecosavehomesolutions.com.

Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile opt-in information or text messaging consent with third parties or affiliates for marketing or promotional purposes. For more information about how we collect and use personal information, please review our Privacy Policy.

Calls, Recordings, and Transcriptions

When permitted by law and after any required notice or consent, calls with EcoSave Home Solutions may be recorded, transcribed, or summarized for quality assurance, training, customer support, scheduling, documentation, and service improvement purposes. You may request to speak with a human representative at any time.

No Emergency Services

Our website, forms, text messaging, chat tools, and general business phone lines are not emergency services. If you have an emergency, a safety hazard, a gas leak, fire, electrical danger, medical emergency, or immediate threat to life or property, call 911, your utility provider, or the appropriate emergency service immediately.

Website Use

You agree not to misuse our website or services. You may not attempt to interfere with website security, submit false or misleading information, use automated tools to scrape or abuse the website, impersonate another person, violate applicable law, or use our website in a way that harms EcoSave Home Solutions, our customers, or others.

Intellectual Property

The content on this website, including text, graphics, logos, images, service descriptions, design elements, and other materials, is owned by or licensed to EcoSave Home Solutions and is protected by applicable intellectual property laws. You may view and use the website for personal, non-commercial purposes related to learning about or requesting our services. You may not copy, reproduce, modify, distribute, or exploit website content without our prior written permission.

Third-Party Links and Services

Our website may link to third-party websites, services, utilities, lenders, rebate programs, social media platforms, or other resources. These third parties are not controlled by EcoSave Home Solutions, and we are not responsible for their content, policies, decisions, availability, or practices.

Disclaimers

Our website and online materials are provided on an "as is" and "as available" basis. We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content is complete, error-free, current, or suitable for every home or situation.

To the fullest extent permitted by law, EcoSave Home Solutions disclaims all warranties related to the website and online content, whether express or implied.

Limitation of Liability

To the fullest extent permitted by law, EcoSave Home Solutions will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, communications tools, or online materials.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless EcoSave Home Solutions, its owners, employees, contractors, and representatives from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of another person's rights.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the website will be handled in the state or federal courts located in Massachusetts, unless applicable law requires otherwise.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

Contact Us

If you have questions about these Terms, please contact us:

EcoSave Home Solutions
70 Princeton St, North Chelmsford, MA 01863
Phone: (978) 414-6499
Email: contact@ecosavehomesolutions.com